Refund policy

Returns & Refund Policy

At Reemomart, your satisfaction is our highest priority. If you're not completely happy with your purchase, we're here to make the return process as simple and hassle-free as possible.

30-Day Return Policy

We accept returns within 30 days of the delivery date. To qualify for a return, your item must:

Be unused and in the same condition as when it was received.
Include all original packaging, accessories, and tags (if applicable).
Be accompanied by your order confirmation or proof of purchase.

Unfortunately, returns requested after 30 days may not be eligible for a refund or exchange.

Non-Eligible Returns

A full refund may not be available if:

The item has been used, damaged, altered, or is missing parts not caused by our error.
The return request is made more than 30 days after delivery.

In these cases, a partial refund may be issued where applicable.

Refund Process

Once your returned item arrives at our warehouse, it will be carefully inspected. We'll notify you via email once your return has been processed and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Exchanges

If your order arrives damaged, defective, or with a manufacturing fault, we're happy to replace it within 30 days of delivery.

Simply contact our support team at support@reemomart.co with your order details and photos (if applicable), and we'll help arrange a replacement as quickly as possible.